Customer Support Documentation

Last Updated: May 28, 2025

Having problems? Let us help you.

Email Support

To submit a support case, please reach out to our support team via email support@togeder.co

Please provide as much detail as possible, including any error messages, steps to reproduce the issue, relevant screenshots or logs. This will help us assist you more efficiently.
Our team will review and respond to your inquiry as soon as possible within the SLA guidelines.

Support Team Hours of Operation

Our Customer Support team is available to assist you during the following hours:

• Monday to Thursday: 8:00 AM to 5:00 PM Central European Time
• Friday and Sunday: Limited support from 10:00 AM to 4:00 PM Central European Time

SLA

We aim to respond to all customer inquiries within the following timeframes:

• First Response SLA for Standard Inquiries: Within 24 hours.
• First Response SLA High-Priority Issues (e.g., service outages): Within 4 hours during support hours.

Our team prioritizes urgent issues to ensure minimal disruption to your experience.

Knowledge Base

Find answers to common questions, step-by-step guides, and troubleshooting tips in our Knowledge Base:

Explore these resources for quick solutions or to engage with our community.

For further assistance, feel free to reach out to us through any of the channels mentioned above. We're here to help!